Effective June 1, 2007
Thank you for visiting innatlangley.com, a Columbia Hospitality, Inc. (CHI) site. To demonstrate our commitment to respecting your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on our websites.
On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, or make appropriate offers.
This Online Privacy Policy applies only to the personal information that is collected on those public websites where we post this policy (i.e. not information collected elsewhere,) including numerous other CHI websites.
Categories of Information We Collect
Making Reservations:
When you make a reservation or purchase a vacation package
we will request your name and address information along
with other information to assist with your reservation
and stay such as credit card number, date of arrival/departure,
and room preferences.
Requests for Information:
When you request additional information related to our
services or properties, we may request your name and contact
information such as street address, phone number, and
email address.
Email Offers Sign-Up
If you are interested in receiving special offers via
email, we require that you provide your first name and
email address. You may also provide additional information
such as your city of residence, birthday, or interests,
to help us tailor our special offers.
Planning Meetings and Events:
If you are interested in obtaining more information about
meeting and event planning, we may request your name and
contact information such as street address, phone number,
and email address.
Contacting Us by Email with Questions or Comments:
When you send us an email from one of our sites, we may
retain information such as the content, your email address,
our response, and the text of any follow-up questions
you may have. We may use this information, for example,
to measure how effectively we address customer concerns
online, to personalize your experience, and to continuously
improve our service to you.
Employment:
If you choose to apply for employment online, you will
be required to provide your name, street address, telephone
number, email address and any other information required
on a standard employment application.
Collection of Information Through Web Technologies:
We may automatically track and collect your IP address,
domain server, the type of computer and type of web browser
you are using and use "cookies" to (i) customize
content specific to your interests, (ii) ensure that you
do not see the same advertisement repeatedly, and (iii)
store your password so you do not have to re-enter it
each time you use the sites. Some of the websites operated
on our behalf are hosted and managed by other companies
who may track and collect this information.
What are Cookies:
"Cookies" are pieces of electronic information
(specifically, a string of text) that your browser and
your operating system store on your hard drive for record-keeping
purposes. Cookies can store a user's ID and password,
personalize home pages, identify which parts of a site
have been visited or keep track of previous selections
or purchases. Cookies can enhance the user's visit. The
use of cookies is an industry standard-you'll find they
are used by most major commercial websites.
How We Issue and Use Cookies:
We issue and use cookies to enhance your visit and the
services we offer on the sites. The sites consist of thousands
of pages of content. We want you to be able to find the
information and offers that interest you, as quickly and
easily as possible. The use of cookie technology helps
us to achieve that objective. We issue and use cookies
to keep track of the areas of the sites that interest
our visitors most. In doing so, we can determine areas
of the sites that are most popular and those that are
not. Many improvements and updates to the sites are based
on such data as total number of visitors and pages viewed.
This information is most easily tracked with cookies.
Visitors to the sites who accept cookies may be presented
with targeted messages, offers, and ads on the site and
via email that we believe would be of value, based on
observed preferences. If you have registered as a member
of the sites and accept cookies, we can tailor your use
to your personal preferences, and it is easier and faster
to take advantage of the sites' benefits. If you have
submitted your email address, you may receive targeted
messages we believe you will find of value. Remember,
you may request to be removed from your email subscription
lists.
Your Choice to Accept or Deny Cookies:
You can choose whether to accept or deny cookies; your
browser on your computer is often initially set to accept
cookies. However, you can choose to deny cookies and continue
browsing the sites. Keep in mind that your choice to accept
or deny a cookie is different from your choice to accept/deny
email messages.
Sharing Personal Information Collected on our Websites
We may share personal information among CHI affiliates
and owners and operators of our managed hotels and facilities.
From time to time we may partner with other companies
to provide co-sponsored or co-branded promotions, products
and services and may share your information with our co-sponsor.
For example, we may co-sponsor some sweepstakes or contests
on our site with other companies or we may provide prizes
for sweepstakes and contests sponsored by other companies.
If you enter one of these sweepstakes or contests, we
may share your information with our co-sponsor or the
third party sponsor. When you use a credit card to purchase
goods or services, we may share your information with
the credit card company. Use of shared information is
subject to third parties' policies.
We rely on service providers to help us deliver products and services, such as providing services in connection with our websites including reservations, airline and rental car packages, communicating news and delivering promotional materials via email and direct mail, processing credit card transactions, and administering sweepstakes and surveys.
During the course of our business, we may also share aggregated and share with third parties demographic and statistical information that is not personally identifiable.
Business Transactions:
In the event that CHI, merges with or is acquired by another
legal entity, the personal information subject to this
party may be transferred to that other legal entity as
an asset.
Legal Requirements:
CHI will disclose personally identifiable information
without your permission when we believe in good faith
that such disclosure is required by law, or is necessary
or desirable to investigate or protect against harmful
activities to guests, visitors, employees, or others,
or to property (including this site).
We may require you to provide your age and date of birth in order to ensure compliance with U.S. government restrictions on web sites providing content to, and acquiring information from, children.
Third Party Websites
We do not control and shall not be responsible for the
collection of personal information by third party websites,
including websites owned or controlled by third party
owners or managers of hotel properties, hotel room distributors,
or websites not controlled or authorized by CHI. Third
party websites that are accessed through links on our
websites have separate privacy practices. We have no responsibility
or liability for the practices and policies implemented
by third parties on their websites. Third party websites
may have received permission from CHI to use CHI logos
or trademarks but will not be governed by this Online
Privacy Policy. You should contract third parties directly
to ask questions about their privacy practices and policies.
Our Commitment to Children's Privacy
Protecting the privacy of children is especially important.
CHI does not encourage children to provide us with their
personal information over our websites. In accordance
with the Children's Online Privacy Protection Act (15
U.S.C. 6501 et seq.) ("COPPA"), we do not collect
or maintain personally identifiable information over our
websites from anyone we know to be under the age of 13.
Our Commitment to Data Security
To prevent loss, destruction, unauthorized access or alteration,
to maintain data accuracy, and to ensure the correct use
of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and
secure the information we collect online. However, we
cannot guarantee that security of all communications with
or information submitted to our websites.
Online Privacy Policy Changes
In the future, we may make changes to this Online Privacy
Policy. The revised Online Privacy Policy will be displayed
via a link on this website so that you will know what
types of information we gather and the categories of third
parties with whom we may share the information.
Special Notification for California Residents
Individual customers who reside in California and have
provided their personal information to the CHI may request
information about our disclosures of certain categories
of personal information to third parties for their direct
marketing purposes. Such requests must be submitted to
us at the following addresses: 2223 Alaskan Way, Suite
200, Seattle, WA 98121. Within thirty days of receiving
such a request, we will provide a list of the categories
of personal information disclosed to third parties for
third-party direct marketing purposes during the immediately
preceding calendar year, along with the names and addresses
of these third parties. This request may be made no more
than once per calendar year. We reserve our right not
to respond to requests submitted other than to the address
specified in this paragraph.
How to Contact Us
If you have any questions or concerns about the CHI online policy for this site or its implementation you may contact us at info@columbiahospitality.com.
Site Security Statement
We want our website innatlangley.com (hereinafter identified
as the "Site") visitors to feel confident about
using our Site to plan and purchase their accommodations,
so we are committed to protecting the information we collect.
All personal information you provide is encrypted and
secure.
Secure Reservations:
If you decide to make an online reservation at the Site,
you will be linked to a reservation interface and a third
party booking engine ("Booking Engine"). While
it appears to be part of our site, the Booking Engine
is in fact provided by a third party and is governed by
its privacy practices. We understand that security remains
the primary concern of online consumers and have chosen
the Booking Engine Vendor carefully. The Booking Engine
Vendor participates in the VeriSign Secure Site Program,
a top security certification program, and:
- Has a VeriSign Secure Server ID.
- All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Protecting your information:
We would like our Site visitors to feel confident about
using the Site to plan and purchase their accommodations,
so we are committed to protecting the information we collect.
We have implemented a security program with a web design
and maintenance firm to keep information that is stored
in our systems protected from unauthorized access.
